LawHQ, P.C. (“LawHQ”) operates the following websites and apps, collectively referred to as our Services ("Services"):
- LawHQ app
- CallerHQ app
Information We Collect
The information LawHQ collects about you or from you (“User”) varies depending on the Services you use. When you create an account or use any of our Services, LawHQ collects the personal information you choose to provide us, such as your name and email address.
We also collect information that you authorize us to access within the CallerHQ or LawHQ apps. This may include your call logs and contact list, as well as any calls, text messages, or voicemails that you report as spam or that our system identifies as spam. If you enable the CallerHQ voicemail, we will transcribe and store your voicemails. With the CallerHQ voicemail enabled, you can authorize LawHQ to transfer missed calls to a LawHQ investigator so we can track down the spammer.
Automatically Collected Information
When you use our Services, we automatically collect certain computer information by the interaction of your mobile phone or web browser. Such information is typically considered non-personal information. We also collect the following:
Third Party Tracking Tools
We also use third party tracking tools to improve the performance and features of our Services. These third party tracking tools are designed to collect only non-personal information about your use of our Services. However, you understand that such tools are created and managed by parties outside our control. As such, we are not responsible for what information is actually captured by such third parties or how such third parties use and protect that information.
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Services, if any, as well as the name of the website to which you're headed when you leave our Services. This information also includes the IP address of the computer that you use to access the Internet, your internet provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Services.
How and Why We Use Your Personal Information
We use the information we receive from you as follows:
To customize our Services for your experience
We may use the information you provide to us along with any computer information we receive to customize our Services.
To customize our messaging for your experience
We may use the information you provide to us along with any computer information we receive to customize our messaging to you.
For data aggregation purposes
We retain the right to collect and use any non-personal information collected from your use of our Services to aggregate such data for internal analytics that improve our Services and service. At no time is your Personally Identifiable Information included in such data aggregations.
To pursue your legal rights
We use the information you provide to us so we can pursue legal claims on your behalf and/or represent you in any legal matter.
Disclosure Of Your Personal Information
We will never sale, lease, transfer, share, or otherwise disclose any of your information to anyone. The only exceptions are if we are required by law to disclose your personal information or in response to valid requests by public authorities (e.g. a court or a government agency). We may also share information with our accountants, other attorneys we are associated with in a legal matter, or other professionals we work with to the extent necessary to fulfill our obligations to you. If you use the CallerHQ app, our investigators may need to track down the caller behind the telephone spam that you receive and in the process of interacting with a caller who has spammed you, we may use your name or phone number in the interaction with the caller.
Retention of Your Personal Information
Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)
- We need to send you information you request, such as when you submit your information to us;
- You have given us permission to do so;
- The processing is in our legitimate interests and it's not overridden by your rights; and that
- It is necessary to comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the personal information we have on you
- The right of rectification
- The right to object
- The right of restriction
- The right to data portability
- The right to withdraw consent
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We employ third party companies and individuals to facilitate our Services ("Service Providers"), to provide our Services on our behalf or to assist us in analyzing how our Services are used. These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Protecting Your Child's Privacy
Our Services are not designed for use by anyone under the age of 13 ("Child"), though we realize a Child may attempt to use our Services. It is not possible for us to verify the age of our Users across all our Services nor do we have any liability for verifying a user's age. We may require Users of our Services to verify their age before we pursue legal claims on their behalf. If you are a Child, please seek the permission of a parent or guardian before using our Services. If you are a parent or guardian and believe your Child is using our Services, please contact us if you'd like to remove your Child's account; we reserve the right to ask you for verification of your relationship to the Child before we honor such a request. If we discover that a Child has created an account on our Services, we may delete the account or obtain the requisite consent from the Child’s parent for the Child to continue using our Services.
Links to Third-Party Websites
Our Email Policy
We fully comply with state and federal laws regarding SPAM. You can always opt out of further email correspondence from us.
Our Phone and Text Message Policy
We fully comply with state and federal laws regarding phone calls and text messages. You can always opt out of further phone or text correspondence from us.